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Great Western Coffee Shop
As at 24th November 2024 17:14 GMT
Recent Public Posts
Re: Where was Red Squirrel 18/11/2024
Posted by Red Squirrel at 16:57, 24th November 2024
 
... I had three winter trips there between 2011 and 2013 and never saw it in situ.

Ah, OK, thanks. That explains the absence. I wasn't disappointed not to see Minør; foolishly I thought it would make for a more challenging 'Where was Red Squirrel'!

Re: Petition for mileage based fares
Posted by IndustryInsider at 16:45, 24th November 2024
 
All I need to do now is to define the factors and write a script to work out your fare.

And demonstrate to the DfT that they won't lose a shed load of income as a result.

And fend off the press when they find the fares that will go up significantly as a result.

And... 

Re: Ticket machines - travel in the peak - grace periods
Posted by Oxonhutch at 15:46, 24th November 2024
 
Can't get that link to work Mark.

Re: 2024 - Service update and amendment log, Swindon <-> Westbury
Posted by grahame at 15:45, 24th November 2024
 
13:42 Swindon to Weymouth due 15:57

13:42 Swindon to Weymouth due 15:57 will be started from Westbury and terminated at Yeovil Pen Mill.
It will no longer call at Swindon, Chippenham, Melksham, Trowbridge, Thornford, Yetminster, Chetnole, Maiden Newton, Dorchester West, Upwey and Weymouth.

This is due to heavy rain flooding the railway.

Getting complicated

Cancellations to services between Westbury and Weymouth
Due to a tree blocking the railway between Westbury and Weymouth all lines are blocked.
Train services running to and from these stations will be cancelled or delayed. Disruption is expected until 18:00 24/11.
Customer Advice
Due to a fallen tree which blocked the line at Yeovil Pen Mill earlier today, the line is currently block between Westbury to Weymouth. This is so a train can check the route, before the line can fully re-open to passenger trains.

 
Due to heavy rain flooding the railway between Swindon and Bristol Parkway the line is closed.
Train services running through these stations will be diverted. Disruption is expected until the end of the day.
Customer Advice
-
We're sorry for the delay to your journey.
-
Flooding, caused by heavy rain, has meant Network Rail have had to close the line between Swindon and Bristol Parkway. This will affect our services between London Paddington and South Wales, in both directions. Trains will use an alternative route, but this will extend journey times by around 20 minutes.
-
We will update this message with more information when we have it.
-

Re: Night Riviera - merged posts, ongoing discussion
Posted by TaplowGreen at 15:33, 24th November 2024
 

21:15 Penzance to London Paddington due 05:05
21:15 Penzance to London Paddington due 05:05 will be cancelled.
This is due to heavy rain flooding the railway.

23:50 London Paddington to Penzance due 07:54
23:50 London Paddington to Penzance due 07:54 will be cancelled.
This is due to heavy rain flooding the railway.

Re: 2024 - Service update and amendment log, Swindon <-> Westbury
Posted by TaplowGreen at 15:30, 24th November 2024
 
13:42 Swindon to Weymouth due 15:57

13:42 Swindon to Weymouth due 15:57 will be started from Westbury and terminated at Yeovil Pen Mill.
It will no longer call at Swindon, Chippenham, Melksham, Trowbridge, Thornford, Yetminster, Chetnole, Maiden Newton, Dorchester West, Upwey and Weymouth.

This is due to heavy rain flooding the railway.

Re: Where was Red Squirrel 18/11/2024
Posted by Chris from Nailsea at 15:21, 24th November 2024
 

My source is Wikipedia - there's quite a good concise history of the Reykjavik harbour railway here (https://en.wikipedia.org/wiki/Rail_transport_in_Iceland) and a picture of the second locomotive on the page relating to the museum where it is kept here (https://en.wikipedia.org/wiki/%C3%81rb%C3%A6jarsafn). That second link may not work as it includes an "a" and "e" run together - and don't ask me how the museum's name is pronounced.


The second link worked for me - including a lesson in the correct pronunciation. 

The other engine is pictured there:



CfN. 

Re: North Cotswold Line delays and cancellations - 2024
Posted by Worcester_Passenger at 14:52, 24th November 2024
 
Further changes:

13:11 Worcester Foregate Street to London Paddington due 15:46 has been cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 14:21

14:28 Hereford to London Paddington due 17:31 will be started from Worcester Shrub Hill.
This is due to heavy rain flooding the railway.
Last Updated:24/11/2024 11:05

17:30 Hereford to London Paddington due 20:46 will be started from Oxford.
This is due to heavy rain flooding the railway.
Last Updated:24/11/2024 14:19

12:36 London Paddington to Hereford due 16:04 will be terminated at Oxford.
It has been delayed at London Paddington and is now 67 minutes late.
This is due to heavy rain flooding the railway.
Last Updated:24/11/2024 14:19

Re: Shortage of train crews on Great Western Railway - ongoing discussion
Posted by TaplowGreen at 14:39, 24th November 2024
 
Now reporting that all trains between Plymouth/Cornwall to London are cancelled

https://www.plymouthherald.co.uk/news/plymouth-news/trains-plymouth-cornwall-london-cancelled-9740819?utm_term=Autofeed&utm_medium=Social&utm_source=Facebook&fbclid=IwZXh0bgNhZW0CMTEAAR0l7rev06oErhJt_UhQ0Kn-CZzMUfqwGwKvX58hM0aKKtAU4aHqUvFOtxc_aem_wH6PWkvCEX59WFuDKklasw#Echobox=1732458165

Re: Petition for mileage based fares
Posted by grahame at 14:01, 24th November 2024
 
One of the fascinating things we have available these days which we did not have when the fares were set is computing power to allow much more complex dynamic calculation - for the calculations to be more complex but the algorithms simple.

Let's start with routing for walk-up tickets:
1. The shortest route is always allowed. And It is the basis for fare calculation.
2. Direct (through) services are always allowed
3. When you walk up the train combination that will get you there earliest is always allowed.

If it does not add more than 10% to the distance, this route too is treated as the shortest route
If you are following a route according to 1, break of journey is allowed, otherwise not.

Pricing. For an anytime single ticket

1. Each station to station leg has a price based on the distance between stations - in other  word "x pence per mile".  However, there may be a quality of service and infrastructure factor applied to that, somewhere (bar exceptional circumstances) between 0.8 and 1.2. A "for instance" might be that the Pilning to Severn Tunnel Junction factor is 1.2 and looking at the other end of the scale, some northern legs already mentioned (Hammerton to Cattal) might come in at 0.8.

2. Add a fixed fee - call in "station use" if you like - of "y pence"

3. Add up the grand total and it's a base fare of "z".

4. Actual fare charged is the full base fare up to amount "a", then discounted by 20% up to amount "b" and discounted by 40% in excess of that.  Sort od inverse way that taxation works.

You ARE allowed to chose your own "via"stations in which case it's price that way

For a return ticket - work out the distance in just the same way - except it's double.  So when you come to step 4, a return ticket will be cheaper than 2 singles because of the discount levels.   Return ticket validity based on distance - valid for out and back journeys completed within 50 hours.

First Class, plus 40%

Off Peak - valid for travel except at any time 07:30 to 09:00 and journeys starting between 16:30 to 19:00 on Monday to Friday - minus 20%. 

Season tickets - based on a fare cap of 7.5 single journeys per week; Rangers and rovers based on a fare cap within the areas covered. 

All I need to do now is to define the factors and write a script to work out your fare.






Re: Petition for mileage based fares
Posted by Trowres at 12:52, 24th November 2024
 
The current confused system of "market-based" fares arrived in the 1970's when BR started to try to fill off-peak capacity. Prior to that (and also subsequently for many years) the main offer on tickets was a normal or full fare ticket, or a cheap day return. I would hazard a guess that the single fare was around half the full return fare (please correct me if this was not so). BR did in fact taper longer distance fares to make them realistic (or affordable!). How this was done may be lost in the mists of time. Now all these fares had historic origins but very likely had some basis in being distance based.
...

Split ticketing is really nothing new either. I imagine many may remember having to purchase a series of cheap day returns at each of the relevant ticket offices. This was in order to make an extended day trip more affordable since cheap day returns were generally only available for up to 50 miles and for specific routes only.       

Prior to the introduction of "Savers", and at least as late as 1982, the general offering seemed to be Standard Single / Return, Monthly Return, Weekend Return and Day Return, in decreasing order of price per mile.

The day return didn't have a distance cap, either. Certainly, Newport-Newcastle was available in Feb 1982 (£27).

I have a leaflet for an early form of Groupsave, back in 1977. The quoted fare from Newport to Newcastle (available Saturdays only)  was £6.84 



Re: Server load - 5th May 2024 [and 17th November]
Posted by grahame at 12:51, 24th November 2024
 
There appears to be another DDOS (distributed denial of service) attack underway - some silly spikes on our server load over recent days. I doubt that it's specifically aimed at us but it has given our server a lot more to do that usual and resulted in some sluggish responses to members.

[snip]

Edit to add - I have put in a filter to help identify the requests but won't be able to confirm its operation until the next flotilla of requests arrives.  The requests do not identify themselves as being from a spider or crawler and have a whole range of headers and as such appear to be designed to sneak under the radar.

Well - that did something  . ...



200 = good request
302 = redirection
403 = forbidden
404 = page not found (hardly any of those)

We do appear (last 24 hours) to have had an over-enthusiastic search engine - it has made 7,000 requests since 03:30 this morning and I have asked it to cut the rate.  I have also asked a visitor from Tehran who's looking at ticket flows every 2 seconds and has called up 1000 so far to desist! We'll see how it goes




Ticket machines - travel in the peak - grace periods
Posted by Mark A at 12:44, 24th November 2024
 
Moved to look up how TfL handles edge cases, I found this from 2017:

https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-1798-1718

The FOI return has info on the grace periods for touch in / out allowed at the start / end of peak segments. How do the national rail gatelines handle the boundaries of peak travel times, does anyone know? This is presumably going to be further complicated by easements on individual journeys though.

Mark

Re: 2024 - Service update and amendment log, Swindon <-> Westbury
Posted by grahame at 12:18, 24th November 2024
 
10:58 Weymouth to Swindon due 13:22 will be cancelled.
This is due to a shortage of train crew.
Further Information
Customers are requested to check the stations Onward Travel Information poster and wait for replacement road transport at the designated stop. Customers are advised that the replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.
RRS confirmed for 11.00am from Weymouth to Westbury.
RRS confirmed for 12.37am from Westbury to Swindon.

Good. Sorta. I suspect the 12:37 from Westbury will leave before the 11:00 from Weymouth arrives, mind.  The whole solution would seem to be to have more available train (drivers and TMs) and not have to employ so many bus (drivers). Oh - and it would be just one train and not two buses!

Re: Petition for mileage based fares
Posted by Mark A at 12:03, 24th November 2024
 
Split ticketing is really nothing new either. I imagine many may remember having to purchase a series of cheap day returns at each of the relevant ticket offices. This was in order to make an extended day trip more affordable since cheap day returns were generally only available for up to 50 miles and for specific routes only.       

This chimes with an account I read from a couple of young residents of Nottingham who travelled to Leicester on a (rail-related) explore,  day returns from Victoria to Loughborough and Loughborough to Leicester making the excursion rather more affordable than it would otherwise have been.

Mark

Re: Shortage of train crews on Great Western Railway - ongoing discussion
Posted by JayMac at 11:59, 24th November 2024
 
......here we go again! Another weekend......so.....

The message on Twitter/X makes specific reference to crew shortage.....and as seems usual now GWR have turned off the ability to reply with any questions etc....Great customer service!

I agree with having replies turned off, means GWR can put their own updates to the thread if need be without it being flooded with responses that may not be relevant. Anybody that wants to ask them a question can obviously still do so in the usual way of using X.

And of course, having replies turned off means that GWR don't have a public record of the justifiable complaints about the woeful service they provide far too often. Today is another example of the all too regular Sunday meltdown due to GWR's inaction in addressing crew shortages. Handily today though GWR can somewhat use the weather excuse to hide behind.

Re: Petition for mileage based fares
Posted by WSW Frome at 11:51, 24th November 2024
 
The current confused system of "market-based" fares arrived in the 1970's when BR started to try to fill off-peak capacity. Prior to that (and also subsequently for many years) the main offer on tickets was a normal or full fare ticket, or a cheap day return. I would hazard a guess that the single fare was around half the full return fare (please correct me if this was not so). BR did in fact taper longer distance fares to make them realistic (or affordable!). How this was done may be lost in the mists of time. Now all these fares had historic origins but very likely had some basis in being distance based.

If someone was bold enough there could be some merit in using an older BR fares manual as a template to start introducing a more logical system. Unlikely to happen since BR is still regarded as bad in many official eyes and of course, modern "marketing" is an industry in itself to create a desirable and also "profitable" product.

Split ticketing is really nothing new either. I imagine many may remember having to purchase a series of cheap day returns at each of the relevant ticket offices. This was in order to make an extended day trip more affordable since cheap day returns were generally only available for up to 50 miles and for specific routes only.       

Re: Petition for mileage based fares
Posted by PhilWakely at 11:15, 24th November 2024
 
Fares based purely on mileage would mean big rises on rural routes that are currently much cheaper. 

Compare Swindon to London with Scarborough to Goole which are roughly the same distance apart.....

Straightaway we have, as I indicated, one potential variation which might produce a better result; Swindon to Paddington is obviously a fast 'InterCity' route whilst Scarborough (SCA)<>Goole (GOO) quite clearly isn't. So possibly look at a mathematical combination of distance and average speed over the route (or journey) to set fares e.g. SCA to York (YRK) via Malton (MLT) is only operated by TPE and takes c.50 minutes to cover the 42 miles while the Northern service via Kingston-upon-Hull (HUL) is roughly 105 miles / 100 minutes, giving 0.84 & 1.05 miles/minute (mpm) respectively. SWI to PAD is 77 miles in 51>61 minutes at 1.26>1.51mpm. Closer to home one can travel the 28 miles between EXD & PGN with either GWR (c.65 mins) or XC (c.41 mins) giving values of 0.43 & 0.68 respectively. For a local comparison EXD to BNP throws up a 'standard' value of 0.5mpm although early morning trains come in at closer to 0.60mpm. Better minds than mine might be able say whether this type of approach would be at all workable. 

How would you classify a journey from PNZ to PAD ?  EXD roughly halfway, with fast services between PAD and EXD, but the same service takes almost one third longer between EXD and PNZ.

Re: Where was Red Squirrel 18/11/2024
Posted by eightonedee at 10:29, 24th November 2024
 
Hi Tim

My source is Wikipedia - there's quite a good concise history of the Reykjavik harbour railway here (https://en.wikipedia.org/wiki/Rail_transport_in_Iceland) and a picture of the second locomotive on the page relating to the museum where it is kept here (https://en.wikipedia.org/wiki/%C3%81rb%C3%A6jarsafn). That second link may not work as it includes an "a" and "e" run together - and don't ask me how the museum's name is pronounced. If it doesn't, there's a link in the other entry.

It's probably quite sensible not to keep Minor outside at Reykjavik during the Icelandic winter. I had three winter trips there between 2011 and 2013 and never saw it in situ.

Re: Petition for mileage based fares
Posted by Bob_Blakey at 10:15, 24th November 2024
 
Fares based purely on mileage would mean big rises on rural routes that are currently much cheaper. 

Compare Swindon to London with Scarborough to Goole which are roughly the same distance apart.....

Straightaway we have, as I indicated, one potential variation which might produce a better result; Swindon to Paddington is obviously a fast 'InterCity' route whilst Scarborough (SCA)<>Goole (GOO) quite clearly isn't. So possibly look at a mathematical combination of distance and average speed over the route (or journey) to set fares e.g. SCA to York (YRK) via Malton (MLT) is only operated by TPE and takes c.50 minutes to cover the 42 miles while the Northern service via Kingston-upon-Hull (HUL) is roughly 105 miles / 100 minutes, giving 0.84 & 1.05 miles/minute (mpm) respectively. SWI to PAD is 77 miles in 51>61 minutes at 1.26>1.51mpm. Closer to home one can travel the 28 miles between EXD & PGN with either GWR (c.65 mins) or XC (c.41 mins) giving values of 0.43 & 0.68 respectively. For a local comparison EXD to BNP throws up a 'standard' value of 0.5mpm although early morning trains come in at closer to 0.60mpm. Better minds than mine might be able say whether this type of approach would be at all workable. 

Re: Petition for mileage based fares
Posted by TaplowGreen at 09:54, 24th November 2024
 
Given the level of service GWR are currently delivering, the suggestion of any increase in fares (which would seem inevitable, and in some cases dramatic given the formula being suggested) seems truly bizarre.

Re: Where was Red Squirrel 18/11/2024
Posted by Red Squirrel at 09:46, 24th November 2024
 
More locomotives than usual undergoing repair?

Well - both of the steam locomotives used on this railway are preserved, but the other one has duties to perform as a static exhibit at another museum. So it looks like they have the same issues as GWR....

Do you have any further information about this? I searched online but failed to find anything.

Re: Petition for mileage based fares
Posted by broadgage at 09:32, 24th November 2024
 
I see at least two arguments a simple mileage based fare.
Firstly, local commuting should arguably be subsidised out of public funds as it is a "public good" The vast numbers of workers in London and other large cities cant all drive to work as there is not the road capacity or parking spaces. There is not sufficient housing available near enough for more than a small minority to walk or cycle to work.
Therefore train travel from say Reading to Paddington needs subsidy.
Travel from Taunton to Paddington is arguably less deserving of subsidy, living in Taunton and working in central London is a lifestyle choice, for which the user must expect to pay. Travel between Reading and London is NOT a lifestyle choice, London employers need workers, and these workers need affordable public transport from Reading, and other nearby places.

There is also a second argument, which SOMEWHAT contradicts the first one.
Running a train between London and say Penzance costs of certain sum. The two main factors to consider, are providing enough capacity to avoid standing/overcrowding on the inner part of the route to say Taunton, and also providing a reasonable service to Penzance.
Having incurred the largely fixed costs PER TRAIN it could be argued that travel to Penzance should cost no more than to Plymouth. It costs a certain amount to run enough trains, so does it really much matter how far a passenger travels?

I therefore doubt that a mileage based system would work well, keep the present system but look again at any fares that appear extremely cheap or expensive, and consider alterations unless some good reason can be found to retain apparently odd fares.

Re: 2024 - Service update and amendment log, Swindon <-> Westbury
Posted by grahame at 09:29, 24th November 2024
 
14:22 Frome to Swindon due 15:34
14:22 Frome to Swindon due 15:34 will be cancelled.
This is due to a shortage of train crew.

15:44 Swindon to Frome due 16:38
15:44 Swindon to Frome due 16:38 will be cancelled.
This is due to a shortage of train crew.

Gonna be one of those days on which we look back and take a history from one of the data logging sites to see what actually happened.  What a fine way (not) to run a railway.

I caught the 08:02 from Melksham yesterday, changed at Chippenham and on to Bristol.  Back from Bristol mid-afternoon; save myself a very long wait at Chippenham or Trowbridge by changing to the bus at Bath, which also comes closer to home though not - after the 15:15 bus from Bath - to the stop on the pavement outside the house next to us.

Melksham Station - unmanned
Train - ticket checked by train manager
Chippenham - 2 dispatch staff + 2 on the gateline that I could see
On train - announcement of refreshments (and I could have done with a coffee) but no trolley or staff appeared
Bristol Temple Meads - Only one gateline open with around 4 staff on it.
---- return journey
Bristol - Only one gateline open with around 4 staff on it
Caught train to Bath arrived ex Weston and 4 passenger facing staff (2 x managers + 2 x ?) boarded
Bath Spa - at least 2 dispatch staff plus at least 3 on the gateline

Are there enough staff around, but perhaps not doing the right jobs?

Re: North Cotswold Line delays and cancellations - 2024
Posted by Worcester_Passenger at 09:25, 24th November 2024
 
Sunday November 24

08:15 Worcester Foregate Street to Reading due 10:01 will be cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 03:44

11:58 Great Malvern to London Paddington due 14:31 will be cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 03:00

13:11 Worcester Foregate Street to London Paddington due 15:46 will be started from Oxford.
This is due to a shortage of train crew.
Last Updated:24/11/2024 03:00

15:31 Hereford to London Paddington due 18:46 will be cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 07:24

18:58 Great Malvern to London Paddington due 21:46 will be started from Oxford.
This is due to a shortage of train crew.
Last Updated:24/11/2024 03:00

19:58 Great Malvern to London Paddington due 22:32 will be terminated at Reading.
This is due to a shortage of train crew.
Last Updated:24/11/2024 07:35

20:46 Great Malvern to London Paddington due 23:40 will be terminated at Reading.
This is due to a shortage of train crew.
Last Updated:24/11/2024 07:32

09:18 Reading to Great Malvern due 11:15 will be cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 03:00

10:13 Reading to Hereford due 12:58 will be started from Worcester Shrub Hill.
This is due to a shortage of train crew.
Last Updated:24/11/2024 07:23

11:36 London Paddington to Hereford due 15:04 will be cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 07:24

12:36 London Paddington to Hereford due 16:04 will be reinstated.
It will be started from Worcester Shrub Hill.
This is due to a shortage of train crew.
Last Updated:24/11/2024 05:01

15:36 London Paddington to Great Malvern due 18:15 will be terminated at Oxford.
This is due to a shortage of train crew.
Last Updated:24/11/2024 03:00

16:36 London Paddington to Great Malvern due 19:15 will be started from Reading.
This is due to a shortage of train crew.
Last Updated:24/11/2024 05:08

20:36 London Paddington to Worcester Shrub Hill due 23:00 will be cancelled.
This is due to a shortage of train crew.
Last Updated:24/11/2024 07:32

Re: 2024 - Service update and amendment log, Swindon <-> Westbury
Posted by TaplowGreen at 09:09, 24th November 2024
 
14:22 Frome to Swindon due 15:34
14:22 Frome to Swindon due 15:34 will be cancelled.
This is due to a shortage of train crew.

15:44 Swindon to Frome due 16:38
15:44 Swindon to Frome due 16:38 will be cancelled.
This is due to a shortage of train crew.

Re: Not closed but strangled - Polesworth, Pilning and now Teeside Airport
Posted by grahame at 08:50, 24th November 2024
 
Report from Polesworths from the Birmingham Mail

Just 118 passengers got on or off - an average of less than one every three days - and there are no southbound services, a bridge to access the closed platform, or ticket facilities. It is one of several 'ghost stations' across the UK where services can be as rare as once a week, yet they never close.

Michael, who is also disability officer for Labour for North Warwickshire and Bedworth, said: "A frequent train would be a massive help, my son lives in Swansea and I have not seen him since I became disabled. I have been here for eight years now and let's just say using that train station is an impossibility.

"You can only get a train one way and once a day, what use is that to anybody? "If they can get it sorted it could help the village thrive like our carnivals and Dickens Night and Christmas Market coming up. Many people commute to Birmingham from here too.


Not quite ... misreporting of quietest stations
Posted by grahame at 08:12, 24th November 2024
 
'tis the season for local papers to be misreporting on the quietest station in their areas ...

From Somerset Live ...

Freshford is the quietest train station in Somerset. There were 48,416 passenger entries and exits at the station between April 2023 and March 2024 according to the latest statistics for the Office for Rail and Road.

That’s fewer than in any other station in our county, but is more than a year earlier though when 44,094 passed through its turnstiles. Bruton was the next least used station in Somerset with 51,030 entries and exits.

... I know what they mean, but there is no turnstile nor gateline at Freshford

And from The Scotsman

Originally a private station for nearby Arisaig House, Beasdale Railway Station is located between Lochailort and Arisaig on the West Highland Line. It's the fourth least-used railway station in Scotland, with just 260 journeys beginning or starting there.

According to the ORR figures, that's for journeys starting or ending there.

Mind you, I'm a right one to criticise - those are the sort of mistakes in reporting any of us might make!

Re: Crackdown on traditional carriages threatens ‘Hogwarts Express’ trains
Posted by grahame at 07:25, 24th November 2024
 
From The Scotsman under the title "Passengers on 'Harry Potter' Jacobite steam train 'dreaded' return journey" - it reads as if customer service has fallen by the wayside

The criticisms come as analysis by The Scotsman showed nearly one third of the 95 reviews of The Jacobite on the Tripadvisor website this year gave it just one star, and more than half only one or two stars.

Passengers who used the Fort William-Mallaig return service vented their anger at cancelled bookings after the start of the season was delayed at short notice because of WCR’s failure to install central door locking on its heritage carriages and had to bring in more modern replacements.

They also expressed upset at the train being hauled by a diesel rather than steam locomotive on several days.

Several complained that opportunities to take photos of views from the line, on which the Hogwarts Express ran in the Harry Potter films, were ruined by the train’s “filthy” windows.

Ms Cameron, writing in the West Word community newspaper, said WCR passengers were “berating and complaining day after day of their disappointment in their Jacobite experience and dreading the journey back”, buying window cleaner and wipes to clean their carriage windows.

“Gone are the days when the end of the season was marked by celebrating on the platform to thank WCR for coming to Mallaig each year,” she said.

“Now there seems to be little interaction between the Jacobite crew and guests, except for Tannoy announcements.”

 
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